Refund policy
At Gift of Jannah, every item is created especially for you with care and attention.
Because our products are made to order, we follow a simple and fair return policy to ensure a smooth experience for all customers.
Damaged, Defective, or Misprinted Items
If your item arrives damaged, misprinted, or has a manufacturing defect, we will gladly offer:
✔ A free replacement
or
✔ A full refund
To request a replacement or refund, please contact us within 30 days of delivery with a brief description of the issue and clear photos.
Email: giftojannahshop@gmail.com
Our team will respond promptly and make it right for you.
🚫 Returns Not Accepted for Buyer’s Remorse
Because each product is custom-made when you place an order, we do not accept returns or exchanges for:
- Ordering the wrong size
- Choosing the wrong color or design
- Change of mind
- General dissatisfaction unrelated to product quality
Please review your order details carefully before checking out.
🔄 Exchanges
Exchanges are only provided for defective or damaged items.
We cannot exchange products for different sizes, colors, or designs unless the item arrived damaged or incorrect.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
💳 Refund Processing Time
Once your return or replacement request is approved, refunds are processed within 10 business days back to your original payment method.
Please allow additional time for your bank or credit card company to complete the posting.
📨 How to Start a Claim
Email us at giftojannahshop@gmail.com with:
- Your order number
- Description of the issue
- Photos of the damaged or defective item
We will take care of everything from there, in shaa Allah.
Thank You for Supporting a Small Business
Your satisfaction matters deeply to us. If you ever have questions about your order, we’re here to help every step of the way.